We're here to help.
Account Access
Click to get connected!
Your password should have been provided at move-in.
Onsite tech-support
Mon - Fri: 1:00pm - 5:00pm
Visit our office by the package room, call 213-514-5790, or email lorenzoITsupport@baiconnect.com.
Tech FAQ's
Find quick answers here.
Please Play by the Rules
Your use of the Lorenzo Network indiciates that you agree to follow and be bound by the Terms of Service and Acceptable Use Policy.
24-Hour Tech Support
1-877-446-7462
Submit Support Ticket
lorenzoITsupport@baiconnect.com
Peak Hours a Thing of the Past
Lorenzo offers symmetrical internet from local provider BAI Connect. No caps or additional charges. Just the connectivity you need for school, work and fun.
Wi-Fi Connectivity Tip
If your device is experiencing slow internet speeds, we suggest you disconnect and then re-connect to the network. This ensures your device connects to the closest Wi-Fi access point and will give you the strongest signal.
Contact Us
As always, if you have questions, do not hesitate to reach our onsite team in our Tech Direct office located by the package room.
For after-hours issues, please contact the 24/7 tech support number: 877-446-7462
To submit a support ticket, send us an email: lorenzoITsupport@baiconnect.com.
Looking for any tech help around The Lorenzo? Check out the I.T. Support page! Residents can search for tech faqs, submit support tickets, connect with a 24-hour support line, or contact the tech direct office. Create your profile today, so you have full access to everything tech support you need.